In this article we cover:

  • Comparison MightyCall and Grasshopper
  • Functions nosotros take that they don't
  • What customers say virtually MightyCall
  • Things to consider when selecting a virtual phone number provider

Virtual phone number services: MightyCall vs. Grasshopper

In one case you've decided to subscribe to a virtual phone organization, it'due south important to assess the market. The problem is however, that the marketplace is filled with service providers of varying quality, functionality, and pricing. In such a competitive environment, making a good choice requires doing enough of research—pouring hours into commercial websites and comparisons.

In this commodity we'll give basic guidelines for choosing a phone call-processing organization. Nosotros'll also compare MightyCall with its major competitor, Grasshopper. Hopefully this will salvage you a bit of fourth dimension and endeavour.

Comparing MightyCall and Grasshopper

Grasshopper, i of the largest company in the virtual telephony market, is viewed as MightyCall'south main competitor. Both companies have been working for years providing virtual phone numbers and associated call-processing to modest and medium business concern owners.

The cadre functions are very similar:

  • local business numbers (price-gratuitous and a vanity number as an selection),
  • call forwarding,
  • an interactive automated attendant,
  • mobile apps, etc.

The entry-level pricing likewise seems comparable, only there are some substantial differences every bit you lot calibration up your system.

Capabilities comparing

Toll per calendar month

$ 15 per user

$ 29 per three users

Toll-free or Local numbers

two

i

Users & extensions

$ 15 per user

iii max

Minutes Included

Unlimited

Unlimited

Text messages

Aye

$10 per user

Call forwarding

Yeah

Yes

IVR & Multi-Level IVR

Yep

No

Deskphons & Softphones back up

Yeah

No

Conference calling

Yes

Yep

Call Queue

Yes

Yeah

Business organisation contacts

Yes

No

CRM functionality

Yes

No

Availability status

Yes

No

Custom main greeting

Yes

Yes

Voicemail

Yes

Yes

Transcribed voicemails

Aye

$10

Internal calls

Yes

No

Webphone for In/Out Calls

Aye

Yes

Click-to-Call Widget

Yes

Yes

Pricing comparing

For those getting their concern started or keeping a small operation, the entry-level costs lean in MightyCall's favor – $12 per user. MightyCall's value hither is superior as well, offering 2 local or toll-gratis numbers to Grasshopper'south 1, and transferring your existing number for free—something Grasshopper charges $30 for. If you lot desire text messages included in your plan, you'd need to pay Grasshopper an additional $10; MightyCall provides you with ane 000 text messages for free in our Small Team plan.

The mid-level plans—the most popular—clock in at $15 per user for MightyCall and $49 per three users for Grasshopper. But again, Grasshopper charges yous for additional services MightyCall provides with the package, such equally softphone & deskphone support and voicemail to text. What's worse, Grasshopper's international chapters is express—they don't provide international numbers and make you lot pay a Draconian $500 deposit if y'all need international calling. MightyCall offers international numbers at just $x on a pay-every bit-you lot-go plan for international calls.

The main divergence in all of these plans is the number of minutes provided. Grasshopper'south plans all offer unlimited call minutes, while MightyCall offers unlimited calling only on Business programme.

No matter what package you lot cull, MightyCall offers a broader range of functions including the flexibility to configure how your squad receives calls. At no boosted fee MightyCall includes 4 call distribution options (simultaneously ringing all the phones, going in a circle, a predefined sequence, or to the freest team member). Grasshopper but has the sequential method. The simultaneous method is available for an actress $ten a month.

Functions we have that they don't

  • Business contacts

MightyCall has spent the by few years (and will continue doing so) improving the system and adding new features without raising prices. Grasshopper tin't say that.

Instance in point: MightyCall just updated the system to include the all-new Contact Volume feature, a revolutionary modify that will let users compile thorough business contact lists to improve keep rail of all of their calls and contacts thanks to the use of notes and reminders straight in the arrangement. With this adequacy, MightyCall morphs into a low-cal-CRM in addition to VoIP.

Grasshopper recently introduced something similar called Grasshopper Connect, also mirroring a lite-CRM, but considering a feature like this unlocks then much opportunity, the company created an entirely different pay program for it. Whereas with Grasshopper's Solo program y'all'd pay $29 a month for 1 number, with Connect you pay $39 a month for just i number.

No matter how good a feature is, a 33% markup because of a single add-on is drastic. It'southward unclear how you would incorporate the Connect feature with more expensive plans, if possible at all. Regardless, for $49 a month you could get five telephone numbers, the new Contact Book characteristic and more features overall from MightyCall than offered in whatsoever similarly priced Grasshopper plan—the math is simple.

MightyCall's contact book

  • Mini-CRM Ability

MightyCall, with the addition of our Contact Book PLUS, can now act equally a CRM unto itself, offering a cheap choice that too many small businesses take long been missing. With our CRM, you can proceed rail of your contacts with better, more adaptable lists and a unproblematic note-taking organisation to ever stay on pinnacle of things. Grasshopper, despite their huge size, has however to come out with such a revolutionary feature.

  • Journal

Calls from the widgets can exist routed to whatever location, while messages appear on our exclusive Journal along with missed calls, voicemails, emails, and mentions.

Accessible either from a web interface or a mobile app, the Periodical allows you to sort out communications according to their urgency level. Then you tin assign them to your workers/colleagues and issue to-do lists. Detailed statistics are also included for analysis.

MightyCall's contact book

  • Automatic phone call distribution organization

And last, but not to the lowest degree: MightyCall's automatic call distribution system is designed with a business organization setup in mind; Grasshopper'due south is oversimplified. At that place, subscribers tin can merely set hours to route callers to personal extensions. Our system is different: by means of an intuitive flow-nautical chart, it is possible to configure a routing tree which will behave differently depending on the time, the day of the week, and the availability of team members.

Information technology's undeniable that MightyCall's system functionality and capability are more expansive than Grasshopper's (and at a cheaper cost also). Some might not notice a big difference, but for the majority of clients these features are essential.

MightyCall's call routing

  • IP telephony

Fifty-fifty more chiefly, Grasshopper lacks IP telephony. Sure, the conventional telephone lines Grasshopper uses are independent of bandwidth, but for some setups softphones are preferable (since they don't require telecom equipment), so robbing clients of flexibility isn't bully. No worries, MightyCall has VoIP.

What customers say about MightyCall

Read MightyCall reviews on G2

Things to consider when selecting your virtual phone number provider

Your business and its demands are unique. Before subscribing to a virtual business concern number service, write down the essential information most your operation and make a list of functions you consider indispensable.

When y'all visit a provider's website, use this list to filter features you practise and don't demand, helping yous decide on a pricing program. To get a better idea, here are some key things about your business to consider:

  • Call load.

Depending on the size and sphere of your business concern, you volition get different volumes of incoming calls to your virtual telephone number. Service providers generally offer multiple rating plans with included minutes/messages and a package of features. Attempt finding the parcel all-time for yous, merely there should be a painless way to switch plans if your needs alter.

  • Extensions.

Multiple extensions permit you to forward calls by means of a short "tail" off the main business number. This is the most convenient way for your clients or employees to continue in touch with different divisions of your visitor and makes advice efficient and flexible. If you are not a solo entrepreneur, consider providers which don't accuse for additional extensions.

  • The amount of ruby-red tape.

The reason VoIP has been so successful has largely been because it's cloud software that is super convenient to get started with. With that in mind, consider how easy it is to get started with whatsoever company: Practice they offer trial periods or money-back guaranteed windows so you can test out the organisation for costless? Practice y'all demand hardware—even worse, hardware you're required to rent—to start using the system? Are there whatsoever activation or cancellation fees? Do you need to sign a long-term contract that'll exist difficult to interruption? A virtual phone provider should brand things like shooting fish in a barrel for you, so don't settle for their carmine tape—y'all don't take to!

  • Toll-free and vanity numbers.

This might seem simple, only some VoIP companies charge actress for cost-costless or vanity numbers, and some don't offer them at all! Local numbers are great for small business concern, merely toll-free numbers offer scalability and cross-state achieve while vanity numbers are congenital-in marketing. Having them as gratuitous options never hurts…

  • Webphone and softphones.

Again, this is more about having choice. "Softphones" are phones you can use via a spider web browser or on your computer. This is a nifty work-effectually for people who spend a lot of time in their office but don't want to hire and install costly hardware.

  • Complexity.

A typical virtual telephone call-processing organisation is quick and like shooting fish in a barrel to deploy because it doesn't require any dedicated equipment. Using and configuring the organisation is some other story, though. Opt for providers who offer clear instructions on the matters you find important. It'due south even better if their website offers video instructions and a client support team is ready to aid. As well, don't take a provider's piece of cake-to-use claims at face up value ― many offer trials or demo versions. Don't hesitate to give them a try.

  • Technical support.

Zilch is perfect, and then eventually issues occur even with the most stable systems. Make certain your provider has a professional back up team and they are accessible and ready to help yous. Frankly, this is why a big telecommunications company is not the best choice for small business organization owners. For them the value of each individual customer is much less compared to smaller providers who can bargain with your trouble individually.

  • Protocols.

Some private branch commutation providers are limited to using PSTN (Public Switched Telephone Network) ― conventional landlines which offering infrequent reliability and don't depend on internet connectivity. Other virtual telephone systems utilize the VoIP protocol, which supports existent-fourth dimension phonation conversations over the Cyberspace. Naturally, the stability and audio quality of such services is dictated by your bandwidth, simply VoIP is cheaper and offers more functionality. Sophisticated virtual phone number providers back up both protocols, which spares y'all the trouble of choosing and grants versatility.

  • Mobile back up.

If your staff is constantly on the move, ensure y'all can reach them on their phones. Check for features like mobile applications and call routing to mobile phones. Additional mobile functionality like to-exercise lists, immediate chore assignment, and social media integration are also immensely useful.